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Picture courtesy of Mark.
| Value for Money | 4.7/10  |
|---|---|
| Reviewer Rating | 4/10 |
| Overall Rating | 4.1/10  |
By Guest. on 21st Mar 2008
| Value for money | 0/10 |
|---|---|
| Overall value | 0/10 |
 Guest.'s recommendation | |
None for me.
Customer service.
Interparcel's telephone line for customer services kept me waiting for at least 10 minutes before someone spoke to me.
If anything goes wrong, long delays take place (and I mean long), because they refuse to do anything themselves and insist that it's DHL/Fedex/whoever's fault. Because they have to consult the courier companies rather than deal with the problem themselves, I have had a parcel sitting abroad awaiting delivery for over 2 weeks!
DHL tells me that Interparcel should deal with the problem. Interparcel says they need to contact DHL. In the end, Interparcel is the company I hired to deliver the service, but once they got their money, it seemed to me they didn't care anymore. I would go directly with the courier company. At least I found they are more responsible and able of dealing with difficult situations.
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The Cold Harsh Reality on 19th Sep 2008