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- Guest.'s review
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Picture courtesy of Smithy.
| Flight on time? | 5.8/10   |
|---|---|
| Customer service | 4.1/10 |
| Comfort on flight | 4.7/10 |
| Quality of food | 5.7/10 |
| Value for Money | 4.3/10 |
| Reviewer Rating | 4.3/10 |
| Overall Rating | 4.4/10 |
By Guest. on 20th Mar 2008
| Flight Date | 09/2007 |
|---|---|
| Flight From - To | NYC to Dubai |
| Ticket class | Business |
| Flight on time? | 5/10 |
| Customer service | 0/10 |
| Comfort on flight | 0/10 |
| Quality of food | 5/10 |
| Value for money | 0/10 |
| Overall value | 1/10 |
 Guest.'s recommendation | |
I had business class tickets for an overnight flight and had a broken seat that would not recline. It was a full flight and I was told that I could not change seats but that Customer Affairs would address my complaint. I have been calling and emailing for over 5 months and have still not been addressed. I have called and left several messages and have been continually ignored. But after looking online, apparently my experience with Emirates Airlines Customer Affairs is not an isolated incident. I give a completely unsatisfactory rating for this airline!
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