Dell, www.euro.dell.com Review

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Dell, www.euro.dell.com
1.3 stars
Average rating for this product is: 1.3 out of 5

From 2 ratings and 38 reviews

Thumb down 18% of users recommend this product

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Guest's Review of Dell, www.euro.dell.com

19th Mar 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    NS
  • Quality of website
    3.5 stars
  • Goods purchased & cost
    Dell XPS'' £1000
  • Delivery
    On time
Good Points

Managed to get a refund after contact HQ in Ireland after 2.5 months, that's after I tried to return machine on DAY 1!


Bad Points

1. Terrible Customer Support.
2. Took Credit Card Payment without my authorisation after finance approved.
3. Escalations/Complaints are overseas and the worst I've experienced.
4. Endless phone calls and promised call backs never materialised
5. Poor communication between departments.
6. I could go on and on .......
7. Recommend staying well clear !!!!!


General Comments

Bought Item online 12 Dec arrived 10 days later full amount debited from Credit Card not via the APPROVED FINANCE (buy now pay later). Dell would not take system back unopened from the day of delivery stating my fault, when clearly theirs. Overseas call centre give run around for 2.5 months before threat of recent legal action via written letter via the Irish HQ got me some where, leave well alone!

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