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- reginald64's review
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| Flight on time? | 7.2/10   |
|---|---|
| Customer service | 6.2/10 |
| Comfort on flight | 6.3/10 |
| Quality of food | 4.6/10 |
| Value for Money | 6.6/10 |
| Reviewer Rating | 6.4/10 |
| Overall Rating | 6/10 |
By reginald64 on 19th Mar 2008
| Flight Date | April 2008 |
|---|---|
| Flight From - To | Budapest |
| Ticket class | Economy |
| Flight on time? | 0/10 |
| Customer service | 0/10 |
| Comfort on flight | 0/10 |
| Quality of food | 0/10 |
| Value for money | 0/10 |
| Overall value | 2/10 |
 reginald64's recommendation | |
Flew before without a problem apart from they had no record of our seating booking for the return flight.
Flight booked for months suddenly had 2 changes within a couple of day. First the inward flight time was changed then the outward flight was cancelled altogether.
No real reason given (Operational difficulties!).
Still waiting for a refund - impossible to get Customer Services to handle this - costing 50p a minute for nothing.
Then a few days later they cancelled the outbound flight altogether.
I've emailed for a refund but so far had no reply after a week. Apparently you have to wait
Customer Service non-existent.
Jet2 changed the time of our return flight from Budapest to Manchester making a bad time of day even worse.
Then a few days later they cancelled the outbound flight altogether.
I've emailed for a refund but so far had no reply after a week. Apparently you have to wait 21 days and the credit card fee is not refunded.
Ring customer service at 50p a minute (costing at least £5) but all they can do is note the problem!!!!!! they can't progress the refund.
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