cwf's Review of Simply Garden Furniture www.simplygardenfurniture.com
19th Mar 2008
Overall Rating
- Value for money
- Customer servicePoor
- Quality of website
- Goods purchased & costGarden furniture
- DeliveryStill waiting
Did not deliver
Promised me a product they did not have
Put off providing refund
General Comments
I am EXTREMELY disappointed with Kybotech or whatever they are calling themselves. I ordered a garden set at a great price. I was told I would have it be Easter... this won't be happening. I was given less than 24 hours notice that I could expect the delivery between 7am and 7pm. I took the day off work and then at 2pm received a very confusing email saying that th delivery would not take place and that I would need to wait up to two weeks for delivery. When I phoned, they put me on hold for 5 minutes an then told me they would call me back. They didn't so I called this morning. Again, they said me they would ring me back as their computers were down. I phoned an hour later, no one offered an apology nor compensation. I told them I wanted my money back and they said it might not be done by the end of the week. This is untrue as a CHAPS transfer can be done in a day for '£30 which would be the least I would expect as I am out a day's worth of work and no garden furniture to show for it.
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On average, people found this review very helpful
Members' Comments oncwf's Review
Gareth666 on 28th Apr 2008
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You will notice that miraculously all reviews for Kybotech have been fantastic recently - since the restructure.