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- Poe Bird's review
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Picture courtesy of Ben Fuller.
| Customer Service | 5.7/10   |
|---|---|
| Value for Money | 2.9/10 |
| Reviewer Rating | 3.8/10 |
| Overall Rating | 4.4/10 |
By Poe Bird on 18th Mar 2008
| Customer Service | 10/10 |
|---|---|
| Value for money | 4/10 |
| Overall value | 3/10 |
 Poe Bird's recommendation | |
Customer service isn't a problem at most branches or over the phone. I've never had to be more than 15 minutes to accomplish anything.
Interest rates.
HSBC knows it can offer great customer service and an old familiar name that people recognize as a symbol of security. This may sound like a good thing, but it also means they can take advantage of peoples mistrust of other banks and building societies by giving customers like myself a low 4.75% interest rate (variable) on our ISA's. Now, you may not go for that top of the line ISA but still, most other companies can do better than that. The only one I've seen that's worse is Virgin at 4.5%. Most offer anywhere from 5.15% to 6%. The fact that the best HSBC has to offer is 5.75% even for it's valued customers is rather disappointing. I just wish I had known more about ISA's before choosing them as my first to save with, now I've lost the potential to start with another bank that offers fantastic first time rates.
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