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Picture courtesy of Fiona.
| Content | 7.4/10   |
|---|---|
| Reliability | 7.7/10 |
| Customer Service | 7.4/10 |
| Speed Consistency | 7.4/10 |
| Value for Money | 6.9/10 |
| Reviewer Rating | 7.5/10 |
| Overall Rating | 7.6/10 |
By jb41
on 15th Mar 2008
| Reliability | 10/10 |
|---|---|
| Customer Service | 8/10 |
| Speed Consistency | 7/10 |
| Value for money | 8/10 |
| Overall value | 9/10 |
 jb41's recommendation | |
Reliability - In 2 years never had any downtime. Speed averages 5000- 5500 kbp's (on an 8mb package) at 1.5 miles from exchange. But then previous ISP's I had went as low as 1.5mb - 2mb at peak periods, which was a pain for downloads.
Just a little pricer than the big names. But then, for an extra fiver a month, you do get good reliability and a better than average performance - oh, and a UK service desk who answer the phone relatively quickly - not bad these days!
I've been with quite a few ISP's over the years and helped set up others on various ISP's (So I think I know how it works). Have been tempted by other £18.99 deals, but but have read their consumer poor reviews. Zen has more of a Business User feel and as a homeworker that uses the net for online conferences, lotus notes databases and email, plus web site building - then reliability is a must.I am happy with ZEN Internet and its generous 20g cap, 8mb speed and high reliability.
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