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Picture courtesy of Scott D.
| Ease of Use | 8.4/10   |
|---|---|
| Value for Money | 6.5/10 |
| Reviewer Rating | 6.5/10 |
| Overall Rating | 6.3/10 |
By wouldilie
on 13th Mar 2008
| Used service for | 1 year and over |
|---|---|
| Ease of Use | 9/10 |
| Value for money | 10/10 |
| Overall value | 10/10 |
 wouldilie's recommendation | |
If you phone you get through quickly to a real human with personality.
It would be pedantry to pick fault.
I've been with First Direct a few years now and always found their phone service and people to be first class. Their on line account is reasonably intuitive to use though it could be more so. This is a bank where the staff actually comprehend what they are doing instead of following blind processes and scripts. True they may have scrapped free banking in certain (limited) conditions but if you want an excellent service then expect to pay the bank and not your phone company.
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