Have a picture of Freedom2Surf www.freedom2surf.net?, please send it to us.
Picture courtesy of AnIco1000.
| Content | 4/10   |
|---|---|
| Reliability | 2.8/10 |
| Customer Service | 2.5/10 |
| Speed Consistency | 3.2/10 |
| Value for Money | 3.4/10 |
| Overall rating | 2.9/10 |
By Conygar on 13th Mar 2008
| Reliability | 3/10 |
|---|---|
| Customer Service | 2/10 |
| Speed Consistency | 5/10 |
| Value for money | 7/10 |
| Overall value | 3/10 |
 Conygar's recommendation | |
Very good when I joined in 2006. The package was very competitive in what it offered.
Has gone down hill in terms of customer service as far as I am concerned, very slow response to major problems in my experience. Particularly e-mail which has over the past month or so virtually ground to a halt for me.
No regular updating of RSS feed, or system status on f2s site, after problems thought to have been fixed re-occur.
It's the rail passenger syndrome. Train stops but the passengers are not kept up to date with what's going on, if they are told at all, in my experience anyway.
Very good when I joined in 2006. The package was very competitive in what it offered.
A sad demise for what was a good outfit.
The change in service seemed to coincide with the change of ownership. Possibly a contributing factor.
I hope they pull things together soon? For the time being I do not recommend www.freedom2surf.net.
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