Laura Ashley Review

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1 stars
Average rating for this product is: 1 out of 5

From 0 ratings and 7 reviews

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Beech6's Review of Laura Ashley

13th Mar 2008

Overall Rating

1 stars
  • Value for money
    1 stars
  • Quality of service
    1.5 stars
  • Goods purchased & cost
    Sofas, £1700
  • Layout of shop
    3 stars
Good Points

Furniture looks good in the shop.
Perception that you're getting a quality product.
Staff in branch are helpful.


Bad Points

Poorly thought out designs and poor quality materials.
Staff at head office customer services are slow to respond and seem unable to help.


General Comments

Over a period of 3-4 years I have kitted out my lounge with Laura Ashley furniture. A range of wooden furniture e.g. book case, coffee table and drawers and more recently two new sofas.
I have to say that in reality, the furniture doesn't meet my expectations of a quality product at all and when you try and complain responses are slow and inadequate.

The wooden furniture - specifically the coffee table has drawers without any runners. Over time this has led to the drawers getting stuck when you close them, rubbing up against the sides and cutting into the lacquered finish revealing the bare wood. It now looks quite bad.

My experience with the sofas though is by far the worse. From looking plump and supportive in the showroom, the seat cushions have deteriorated in a matter of weeks to looking like the seat cushions from my previous sofas after we'd had it for some years. I e-mailed LA and they sent out a 'Quality Inspector' who turned up and essentially dismissed the fact that there was anything wrong. He did say though that LA no longer fill them with foam, but now fiber which is less supportive. He suggested that we buy some foam to put in the cushions.

I complained again to the Helpdesk who took 2 weeks and a prompt from me to reply. Their latest suggestion is to swap our filling for the filling in the seat pads of the same model in their local shop!! The same material.

Very unhappy. Recommend you try a quality furniture store like MultiYork, New Heights or a quality dept store.

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