Playa Dorada, Golden Beach Holiday Village Review

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4.3 stars
Average rating for this product is: 4.3 out of 5

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Christine Fletcher's Review of Playa Dorada, Golden Beach Holiday Village Dominican Republic

11th Mar 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Board Basis
    All inclusive
  • Accommodation
    1.5 stars
  • Food
    0.5 stars
  • Location
    1.5 stars
  • Date of stay
    February 2008
  • Tour Operator
    First Choice
  • Customer Service
    1 stars
  • Resort
    1 stars
Good Points

The fantastic weather, service from local staff members.


Bad Points

Food - undercooked, overcooked and cold
Lack of seating space in dining room
service from first choice reps
Evening entertainment- tedious, repetitive, performances were very poor
lack of entertainment for children aged 12-18 in evenings
being over charged for trips
Key fobs for rooms never working
Being woken up at 07:30am by cleaners
Smell from drains at the back of the entertainment section


General Comments

We arrived back from the Holiday village Golden Beach on the 9th March 2008. I can honestly say it was the worst holiday experience we have had. The brochure states it is 4* rated, we have been to the Dominican twice before and compared to other 4* accommodation I would say that this is more like a 2*. The food was either undercooked or overcooked, very bland, not a great deal of choice. When you had food from what was supposed to be the Hot counter it was cold. Once you had obtained the food you wanted a lot of the time there was no where to sit and eat it because table were not cleared quick enough. Local staff on the resort were very friendly, helpful and pleasant. English staff were at times very patronising and only interested in telling you how good they were. Entertainment in the evening was boring, repetitive and very tedious. Watching name that tune and bingo for two weeks gets a little much and hey you can play bingo at home if you like. Children between the ages of 12 and 18 could not join in the evening entertainment. When asked why the entertainment manager said that it is due to health and safety and they might get hurt but if an adult gets hurt its ok. Don't know where he gets his logic from would have thought they had a duty of care to all regardless of age. The brochure says all inclusive but there are a lot of hidden extras. Over charged for trips price list says one price reps charge you differently for example horseriding was priced at $67 The first time we went we were charged $82. Had to wait a week to get a refund and only after complaining. Our accommodation was away from the main reception had to constantly keep going to reception to have key fobs re programmed.
I could go on and on but you learn from your mistakes we certainly will not be going to any Holiday Village any where!!!

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