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- flybunny's review
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Picture courtesy of Cassie.
| Flight on time? | 6.4/10   |
|---|---|
| Customer service | 4.7/10 |
| Comfort on flight | 5.2/10 |
| Quality of food | 4.7/10 |
| Value for Money | 4.6/10 |
| Reviewer Rating | 4.6/10 |
| Overall Rating | 4.8/10 |
By flybunny
on 11th Mar 2008
| Flight Date | January 2008 |
|---|---|
| Flight From - To | London to LA |
| Ticket class | Club Class |
| Flight on time? | 10/10 |
| Customer service | 5/10 |
| Comfort on flight | 10/10 |
| Quality of food | 9/10 |
| Value for money | 10/10 |
| Overall value | 9/10 |
 flybunny's recommendation | |
Service in Club Class absolutely and consistently first rate. Cabin crew exemplary - very polite and attentive. Food and wine excellent. Beds extremely comfortable. Lounges generally of a high standard.
Ongoing problems with baggage out of Heathrow, though to be fair this is the fault of BAA, I believe, rather than BA. Very poor customer services staff in the States - seem to be there only to stonewall and to give false information. They seem to be incapable of offering any help.
If you have a problem, write (not phone) to UK customer services and be persistent. They will eventually respond and, in my experience, are fair in awarding compensation and reimbursement. Keep trying though - they seem to be snowed under dealing with the aforementioned lost luggage problems.
Overall, still one of the best airlines around.
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