Guest's Review of KLM
11th Mar 2008
Overall Rating
- Value for money
- Flight DateNot Set! Not Set!
- Quality of food
- Flight From - ToNot Set! Not Set!
Helpful staff member in T2, when we arrived too late to get our connecting flight from Amsterdam. No warning when booking or from Cardiff Airport when we arrived, that 50 minutes that we had was the minimum to get the connecting flight, while it was on the folder of our return ticket.
No warning that because Amsterdam airport is so huge and passengers have to wait to be bussed in and all the security procedures, 50 minutes is not sufficient unless the passengers know the layout (we had to get to the farthest Gate (B29) from our arrival, in 20 minutes before take off and be prepared to RUN. It was particularly galling that it was the only flight which took off on time out of the four we took. She had to fight to get us on to the evening flight, as it was not automatic. When we arrived one minute before take off at B29, we were told it was our fault as we had booked the flight.
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