thomas cook review

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Picture courtesy of cool ash.

Average Ratings

Customer Service	3.1/10
Value for Money	3.9/10
Reviewer Rating	3.3/10
Overall Rating	3.5/10

View Last 6 Months Only

29% Recommended28 out of 98 Reviews

29% Recommended12 out of 42 Reviews

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By thorntondave on 10th Mar 2008

thorntondave's Ratings

Have you booked through this tour operator before?	No
Customer Service	0/10
Value for money	0/10
Overall value	0/10
thorntondave's recommendation

Good Points

none

Bad Points

Communication with this appalling company is non existent. It is almost impossible to contact them via telephone, they ignore letters and emails.

General Comments

Thomas Cook have ruined my holiday plans since taking over from My Travel. They refuse to address my complaints simply by ignoring my letters and emails. I have a telephone bill for £10 by them keeping me in a holiday queue. I've offered to meet them to discuss matters however as one would imagine their response is nil. I understand that I am not alone regarding unreasonable alterations to holidays made by this company!

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