Ebookers www.ebookers.com Review

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Ebookers www.ebookers.com
★★★☆☆
3.2
60.0% of users recommend this

tasker's review of Ebookers www.ebookers.com

“Use ebookers at your own risk. If you have any sort of...”

★☆☆☆☆

written by tasker on 09/03/2008

Good Points
Cheap, providing their website works and you have no problems with the tickets.

Bad Points
Website produced itinerary with wrong timings for my flights. Customer support useless when I had a problem with the reservation (which ultimately turned out to be a mistake by the airline). Resolved but no thanks to ebookers.

General Comments
Use ebookers at your own risk. If you have any sort of problem with your flights, you are on your own - customer support send only standard replies. My return flight reservations were canceled and the airline told me to contact ebookers. All ebookers would say was that the booking looked OK on their system. They would not talk to the airline to sort it out. When I eventually gave them enough evidence to convince them there was a real problem, they failed to reply for over 24 hours. It turned out eventually to be a mistake by the airline, but ebookers were no help at all - I was left to struggle in a foreign country and a foreign language.

  • Value For Money

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