Cancun, Moon Palace Hotel Review

Overall Rating

Me and my family has been to Moon Palace 5 times (Nizuc side 2 times and Sunrise side 3 times). Personally I think the sunrise side is better because it is nicer and newer,but what is good on the Nizuc side is that you have the kids club. What we did is that we took a shuttle in the morning from sunrise to Nizuc so we had the better hotel but also the kids club. But both hotels are really clean and luxurious. I have seen a lot of complaints about the food but I find the food is amazing and you do not wait long in line he longest we have waited in line was about 10 minutes. I find the food is delicious but everybody has there own opinion I guess. But the best meal I find is the breakfast buffet so if you go to Moon Palace you should go to a buffet for breakfast and a la carte for supper and for lunch both buffet and a la carte are good. But all in all the restaurants are really good.

Before I continue a suggestion I could give you is bring fancy clothes and men bring pants because some restaurants have dress codes. Another suggestion I could give you is that in the morning go early to get towels and put them on chairs under the shade because if you come after breakfast all the chairs will be in the sun.

The pool is amazing, it is so huge and they have beautiful water and the swim up bars are really cool and you guys have to try a Pina Colada. But the pools are amazing except in summer because they are so hot. But in all the pools are amazing.
So many people say the beach is horrible but it is not that bad. There is seaweed on the edge of the beach but when you get in the water is not a nice color but there is no seaweed. If you really hate the beach you can go to other sister hotels beaches. But on our beach there is the most beautiful sand ever and is so soft so if you just want to relax then get a chair under the shade and relax.

The rooms are really beautiful you get a lot in the rooms and they are air conditioned and well cleaned. They are really beautiful.

The service at the hotel is amazing the workers will always be there when you need them with things if there is problems for example with your room. Checking in is usually never a problem but try not to get there early because if you are at the hotel early the you can not go to your room right away. It will not be ready until the time they tell you but will your waiting you can go to the pool. Checking out is usually never a problem either.
The shows at night are really good also they are really entertaining and fun to watch but don't forget to get there on time to get a good seats

The kids clubs are really entertaining for children 12 and under because they do a lot of activities like going to the beach and having a whip cream fight or even going to the pool but don't forgot to get a schedule so you know what activities you are doing.

Last year July 2007 I went to Moon Palace and I find it was way to hot, it almost hit 100 farenheight you could hardly walk on the floor without burning your feet and when you went in the pool it didn't cool you off because it was so hot so I don't suggest you guys to go during the summer

During your trip you can also go visit sister hotels by taking a bus and the sister hotels have much better beaches so I suggest you to go visit other hotels. A nice one is Sun Palace.

For outdoor activities I suggest you to go to Wet in Wild, Excaret, Isla Miugeres and Jungle tour but I suggest jungle tour only for adults because it is very rough. If you do an outdoor activity don't forgot to reserve early at the counter.

I hope this information has helped you and trust me Moon Palace is an amazing hotel just try it. All 5 times I have gone I have loved it.
So have a safe and fun vacation