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- Orange Broadband www.orange.co.uk/time
- stevenson35's review
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| Content | 1.9/10   |
|---|---|
| Reliability | 2.1/10 |
| Customer Service | 1.4/10 |
| Speed Consistency | 2.4/10 |
| Value for Money | 1.9/10 |
| Reviewer Rating | 1.5/10 |
| Overall Rating | 1.7/10 |
By stevenson35 on 8th Mar 2008
| Reliability | 1/10 |
|---|---|
| Customer Service | 0/10 |
| Speed Consistency | 1/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 stevenson35's recommendation | |
NONE!
EVERYTHING for me!
I have been a customer with orange previously freeserve and wanadoo for 5 years. But no more thank goodness. The problems started when they attempted to upgrade my speed. Immediately I was unable to access most websites. Repeated phone calls (at my expense) to customer support was frustrating to say the least. Notwithstanding the language barrier there seemed to be a 5 day rule - I quote "we understand your concern and will escalate it to another team and it will take 5 days". I have lost count of the 5 day rule teams "my problem" was escaleted to. I was without proper internet access for 3 weeks. Thankfully I have now successfully migrated to plusnet and was on line immediately.
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