Kuwait Airways Review

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Kuwait Airways
1.7 stars
Average rating for this product is: 1.7 out of 5

From 3 ratings and 13 reviews

Thumb down 38% of users recommend this product

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mav4u's Review of Kuwait Airways

8th Mar 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    New York / USA
  • Flight on time?
    1 stars
  • Comfort on flight
    1.5 stars
  • Flight Date
    12/2007
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    1.5 stars
Good Points

seats available at the last minute


Bad Points

Unprofessional service


General Comments

I flew on Kuwait Airways because I didn't have any other airlines available for the dates. So I paid top dollar for my flight out of New York. They treated me very poorly and lost both my luggage. After two weeks, they found one and reimbursed me $40 "for my inconvenience". They have yet to locate the other bag and they have shown nothing but extremely poor customer service. Its been three months now and their lack of concern and and lack of professionalism is evident of how bad an airline company they really are. Their main customer support guy asked me to resubmit the paperwork after a month (its a good thing that I kept a copy of all my papers). Anyway, when I tried to follow up, he told me that there is nothing more he can do but wait. When I told him that I was done waiting (after three months) and needed to talk to someone higher up (e.g. his supervisor), he said that he cannot give me that information. What nonsense....!!!..... so I tried to go on their main website to locate a contact person and all I got was an email address. I gave that a shot too and nobody has replied to that yet....... These are signs of extreme unprofessionalism which in my books makes them the worst airline ever. I have traveled on over ten different international airlines and this is not the first time an airline has misplaced my luggage, but this is the first time, I felt like telling everyone to avoid flying on a particular airline. I have a lot of patience and it takes a lot to make me this bitter about something.

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