Marks & Spencer Flowers www.marksandspencer.com/flowers Review

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★★☆☆☆
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  • Customer Service

  • Quality of website

  • Value For Money

Jenny7's review of Marks and Spencer Flowers www.marksandspencer.com/flowers

★☆☆☆☆

“My daughter ordered me flowers for Mother's Day from...”

Written on: 08/03/2008 by Jenny7 (1 review written)

Good Points
Easy to order and pay for Flowers

Bad Points
Difficult to get your Flowers

General Comments
My daughter ordered me flowers for Mother's Day from Peru. She is backpacking and I have not seen her in over a year. It is difficult for her to get internet access, but she still went to great trouble to make sure I had flowers on for Mother's Day by ordering online from M&S. No flowers came. Yet they have taken the money from her account! After ringing to complain, and the promise by M&S customer service that my flowers would be delivered 2 days after my complaint - still no flowers arrived! I rang again to complain and was promised that a manager would ring me back with an explanation. A manager did ring me back, but without an explanation and still without any flowers.

I can forgive a mistake, or two, but I cannot forgive the lack of care or understanding from M&S customer service department. I could hear from the tone, "so... your flowers didn't come........get over it!"

  • Still not received goods

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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Cheese Louise's Response to 350258_Jenny7's Review

Written on: 04/05/2010

If the manager took the time to call you back but didn't give you any explanation or ensure delivery of flowers then what exactly did they ring you for?
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