La Redoute www.redoute.co.uk Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

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kerals26's Review of La Redoute www.redoute.co.uk

8th Mar 2008

Overall Rating

0 stars
  • Value for money
    1.5 stars
  • Customer service
    Not supplied
  • Quality of website
    0 stars
  • Goods purchased & cost
    Duvet set
  • Delivery
    Still waiting
Good Points

None


General Comments

La Redoute www.redoute.co.uk got my order wrong three times in a row, and weren't even apologetic after I spent over an hour on the phone having to sort it out. The phone calls ended up costing me nearly as much as the item they couldn't deliver, and their customer service rep then still tried to charge me for the redelivery of the item. They never managed to deliver the right thing in the end, and when they called me up after I wrote them a snotty letter, they couldn't even identify their own catalogue number for the product which is a prime example of what a disorganised company they are. I will never get anything from them again and would advise people to avoid. After all that they didn't even offer me an apology discount voucher and I had to point out to them that it was the very least that they could do after wasting so much of my time.

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Members' Comments onkerals26's Review

  • adviceforyou Rank: Corporal on 11th Dec 2008

    if you ask them they may reimburse your phone costs. no charge for exchange orders and 7 digit number for catalogue numbers