Empire Direct www.empiredirect.co.uk Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 4 ratings and 73 reviews

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brooksbrooks's Review of Empire Direct www.empiredirect.co.uk

7th Mar 2008

Overall Rating

0.5 stars
  • Value for money
    4.5 stars
  • Customer service
    Not supplied
  • Quality of website
    3 stars
  • Goods purchased & cost
    splashback
  • Delivery
    Still waiting
Good Points

None


General Comments

I have never done this before but Empire Direct www.empiredirect.co.uk was so appalling that I need to do it! I ordered an item a month ago for which the delivery estimate was 1 - 2 weeks; received an email saying it was not in stock but I would receive a further email when it arrived from the manufacturer. After a month I emailed them and waited. No reply after two days. I 'phoned them and got through to a sales person who asked me to hold on - he never came back. 'Phoned again and got through to a man who obviously wasn't happy in his work. He was extremely friendly and helpful, so much so that he advised me to shop elsewhere and said it would be better not to have to deal with the them. He traced my order only to find that it was never placed with the manufacturers. He told me my money had been paid back on my card (which is good) because someone thought a request for a refund had been made instead of an order. I was never told about this. The comic inefficiencies of this actually make it quite funny but not when you are trying to buy something.

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