Mark Anthony Bikes Direct www.activesport.co.uk Review

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  • Customer Service

  • Quality of website

  • Value For Money

snoopy212's review of Mark Anthony Bikes Direct www.activesport.co.uk

☆☆☆☆☆

“Had to chase up card refund several times. Delivery...”

Written on: 06/03/2008 by snoopy212 (1 review written)

Good Points
None.

Bad Points
Appalling customer service.

General Comments
Had to chase up card refund several times.
Delivery not quick, poor response to emails.

  • 300

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Quality of website

  • Value For Money

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Colintucker's Response to snoopy212's Review

Written on: 16/04/2008

I have telephoned this company countless times chasing my refund but they keep saying I have not returned the bike, when they received it within two days. My recommendation is not to send something back to this company unless you want a big fight for your money.

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Colintucker's Response to snoopy212's Review

Written on: 25/04/2008

Yes I was charged £10 for postage out to me which I thought was only fair as that is a cost they had incurred but in order to get my refund they made me pay an additonal £20 in a seperate transaction as they gave some story about having courier the goods from another depot. I wasn't happy about it but just wanted my cash back at this stage so paid up.

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Snoopy212's Response to snoopy212's Review

Written on: 16/04/2008

Finally got my refund after 5 weeks of chasing it. Took 7 phone calls and 1 letter threatening trading standards / legal action before i was given any refund.
<br/>At the final agreement to authorise a refund they then decided to check if i had returned the item within 7 days, even though they had had it for 5 weeks. Luckily i had proof of delivery.
<br/>Beware they will also try charge you a 10% restocking fee (wasn't mentioned on website anywhere when i ordered). The restocking fee is in breach of distance selling regulations so you shouldn't be charged this. If you order anything i would pay on credit card and send any return recorded / special delivery

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