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| Flight on time? | 6.4/10   |
|---|---|
| Customer service | 4.7/10 |
| Comfort on flight | 5.2/10 |
| Quality of food | 4.7/10 |
| Value for Money | 4.6/10 |
| Reviewer Rating | 4.6/10 |
| Overall Rating | 4.8/10 |
By mazb191 on 6th Mar 2008
| Flight Date | March / 2008 |
|---|---|
| Flight From - To | Mumbai, India to London Heathrow, UK |
| Ticket class | Business |
| Flight on time? | 0/10 |
| Customer service | 0/10 |
| Comfort on flight | 0/10 |
| Quality of food | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 mazb191's recommendation | |
Ground Staff were keen to help
Ground Staff not empowered to rebook tickets
Call centre (outside your local country) are unable to rebook tickets which are part redemption
Attempted to travel British Airways on 5th March 2008 from Mumbai to London Heathrow (business).
Unfortunately on boarding the flight, I mentioned that I didn't want to be disturbed during the meal service as I my stomach was upset and wanted to sleep it off. Next thing I knew, BA Cabin Services Director asked me to leave the aircraft and get confirmation from the airport doctor that I was well. I had no symptoms aside from the stomach upset, however he then went on to advise the ground staff that I had asked to leave the plane as I was suffering from vomiting and stomach problems.
Ground staff were suprised that I had left the plane as I appeared fit as I was lugging two heavy hand luggage bags around (Dr confirmed I was fine and found it ridiculous that I had been offloaded). Unfortunately they closed the gate minutes before the Dr was able to see me. Ground staff were unable to help (couldn't rebook) but asked me to contact the local call centre in the morning.
Next morning call centre and exec club unwilling to help (spent 4.5 hours on the phone trying to rebook - in fact they cancelled my ticket when I asked what the cancellation policy was).
BA are yet to confirm what my refund entitlement is, or apologise. They have maintained that I complained of vomiting to justify their position for offloading me.
Two lessons learnt - 1) Pay by credit card so you can place payments in dispute.
2) If unwell or not feeling 100% don't say anything as it could all go wrong.
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