Empire Direct www.empiredirect.co.uk Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 4 ratings and 73 reviews

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Guest's Review of Empire Direct www.empiredirect.co.uk

6th Mar 2008

Overall Rating

0 stars
  • Value for money
    2.5 stars
  • Customer service
    Not supplied
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    Hotpoint EWH151 cooker £255
  • Delivery
    Still waiting
Good Points

Website.


Bad Points

Shocking customer service.
Items advertised as in stock were unobtainable.
They take your money on order placement - not when the goods are dispatched. Very poor communication.


General Comments

Empire Direct are quick to take your cash. Placed an order for a Hotpoint/Creda cooker (EWH151) online in January and delivery was promised within a week. Several days later Empire contacted me to explain that due to an admin error the item was in fact not in stock as stated on their website but that more were on order from the manufacturer and that I would receive one in ten days.
It turned out 2 weeks later - again after chasing for a status update - that the cooker was not available - apparently discontinued. It took a further 10 days of chasing to obtain a refund. Empire had my money for 5 weeks.

Although I have purchased from empire in the past - it does take a problem to test the customer care aspect - I will never but from them again - and strongly recommend others do the same.
Amazon will I feel - corner the market with their excellent customer service.

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