Guest's Review of Alliance & Leicester Premier Direct Current Account
5th Mar 2008
Overall Rating
- Customer Service
- Ease of use
Flexibility of the phone save account - although I am sure other accounts would have this
Bad Points
Everything apart from the above.
General Comments
Alliance & Leicester Premier Direct Current Account seem to charge for everything, no exceptions. I have had payments from my business account returned for no apparent reason, not only would they not investigate why (apparently they hold no record - which would in turn be breaking regulations, I work for a bank and pretty sure of this) BUT they then charge £25 each for 4 failed transactions, and another £30 on top for going over drawn.
After explaining this, I was referred to my terms and conditions.
At this same time I may add, I was able to still withdraw money - although specifically requested no overdraft or access to money as I do not follow my account daily like a hawk - advised this is on a person by person basis and I was allowed as I was a valued customer - and of course charged again for the priveledge.
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