Fast Mail www.fastmail.fm Review

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Fast Mail www.fastmail.fm
3.7 stars
Average rating for this product is: 3.7 out of 5

From 0 ratings and 12 reviews

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jk1444's Review of Fast Mail www.fastmail.fm

5th Mar 2008

Overall Rating

0 stars
  • Size of Mailbox
    100 MB
  • Spam Protection
    3 stars
  • Service
    Fixed Price
  • Ease of Use
    1.5 stars
Good Points

Easy interface, good choice of levels of service


Bad Points

As far as I am aware they don't deliver on what they promise, and waste a lot of your time as you try to rectify this


General Comments

I paid for full service so I could send outgoing emails via outlook, but then couldn't get Outlook to talk to their server to send outgoing messages - in effect the Fastmail server was not recognizing me as a full subscriber and treating me like I hadn't paid. So I tried to get customer support - and guess what - every email I sent bounced (with a message pointing me to the FAQs saying if I wanted such support I had to upgrade to full). I ran an account verification - they said I had full. Their webmaster email bounced, the only one I finally had success with was the email where you cancel your account and get a refund. Sad really, I really did try to get this to work, but they weren't making it possible.

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Members' Comments onjk1444's Review

  • jk1444 Rank: Lance Corporal on 6th Mar 2008

    Update: I have since got some very helpful technical assistance from Fastmail (an email response came about 18 hours after I send the email to the "request refund" address), and have everything working properly now, feeding into and out of Outlook 2007. Hopefully in a few weeks time if everything is still working smoothly I can come back and give them a much higher rating.