Smart Shop TV www.smartshoptv.com Review

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0.2 stars
Average rating for this product is: 0.2 out of 5

From 3 ratings and 49 reviews

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MSFOXY's Review of Smart Shop TV www.smartshoptv.com

3rd Mar 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Not supplied
  • Quality of website
    0 stars
  • Goods purchased & cost
    DV7 CAMERA £87 inc p&p
  • Delivery
    Still waiting
Good Points

None


General Comments

Having ordering two DV7s to be delivered at my address one for myself & the other was for my daughters boyfriend on the 21st December, On 25th December our banks accounts were debited of £87 each. Were didn't worry too much the first week due to the Christmas. I contacted them asking what had happened to our cameras we were told that they had been lost by the couriers & we would receive a full refund within the next 10days. Ten days later still no credit back in ours accounts so i rang them again only to be kept on line listening to some stupid recorded message for 2hrs (more fool me) I wasn't going to give up so I kept ringing at least 5 times a week only to find the same thing happening each time. I was also sending emails through the customer service on their web site. I had no response what so ever from either root of contact too them. So I rang the sales line, the lady took my details & said I'll pass it on & they'll call you back, still I had no reply so i done this a few times. I rang Trading Standard and they advised me to send a letter to their address by recorded delivery, this was now February & on returning to the web site I found that the contact number had been changed so i rang it, the sales person told me they had moved & gave me there e-mail address which is smartshoptv.com. I sent a copy of the letter I wrote to this address, & a copy through the post by recorded delivery to the address that they were they have suppose to have moved from. Anyway within 2hrs of sending the email i had a reply telling me that our money would be refunded & in our accounts in the next two days. (I did however take the opportunity to tell them what i thought of them in my letters I sent them). Two days later our banks had been credited with our money back from them. I strongly advise anyone thinking of shopping with this company stay well away from them...........

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