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- LadyC's review
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Picture courtesy of Joe.
| Customer Service | 2.8/10   |
|---|---|
| Value for Money | 4.1/10 |
| Reviewer Rating | 3.3/10 |
| Overall Rating | 3.3/10 |
By LadyC
on 2nd Mar 2008
| Have you booked through this tour operator before? | Yes |
|---|---|
| Customer Service | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 LadyC's recommendation | |
None
In store whilst booking holiday, assistant was distracted several times by other staff something to do with cruise booking. Not 100% customer focus. Then they booked wrong dates and refused to refund or re-book!
I will NEVER travel with Thomsons again. They ruined my valentines day. The staff are under trained and more bothered about commission than customers wants/needs!
Lost over £200 re-booking holiday, was charged for branch mistake! When I went back - no managers or assistant managers in store, so wasted 7 hours going back, and parking costs. Not ONCE did I get an apology.
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LadyC
on 3rd Mar 2008