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- Guest.'s review
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| Value for Money | 6.1/10  |
|---|---|
| Overall rating | 5.1/10 |
By Guest. on 2nd Mar 2008
| Value for money | 10/10 |
|---|---|
| Overall value | 3/10 |
 Guest.'s recommendation | |
A great gym , good value, lots of facilities
Poorly managed.Has to give a low rating
Has lost its way. As a member of the Bolton Gym I am appalled by lack of customer service /interface. In the morning the same CD music is pumping out on instructions from head office, at high volumes whilst at the same time competing with the numerous TVs around the Gym. Very rarely do member see staff dealing with issues or managing the area.
With the exception of the changing room, cleaning is not a high priority ,plenty of clipboard carrying and ticking but much equipment and many areas are dirty, except prior to a visit from head office.
Whist members like to see and relate to staff too many staff spend long periods talking to members rather than going about their duties.
Bolton has lost a lot of members to other Gyms e.g. JJB Sport and I am aware of others looking to change. Complaints are ignored or not dealt with and its difficult to see with the current management style how Total Fitness will survive against the competition. A pity it has such great potential . Get your act together Total Fitness before its too late and pay attention to your members views
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