first choice review

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Average Ratings

Customer Service	3.6/10
Value for Money	3.7/10
Overall rating	3.6/10

27% Recommended6 out of 22 Reviews

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By Guest. on 1st Mar 2008

Guest.'s Ratings

Value for money	0/10
Overall value	0/10
Guest.'s recommendation

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General Comments

When I made the initial booking operator was very friendly, everything I requested he was able to do. Bad points, where do I start. They have taken all of the money for my holiday and have now decided to change this to a different airport and a different flight time. When I called them to complain they basically said 'tough' accept it or cancel. I explained that I would have loads of extra costs such as parking and hotels and they didn't want to know. I have asked for a manager to call me back and was told there isn't one available.
Absolutely appalling customer service. I don't know how they stay in business.
I wouldn't recommend them to anyone.

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