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| Customer Service | 1.4/10   |
|---|---|
| Value for Money | 2.8/10 |
| Reviewer Rating | 1.6/10 |
| Overall Rating | 1.8/10 |
By Guest. on 29th Feb 2008
| Have you booked through this tour operator before? | No |
|---|---|
| Customer Service | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 Guest.'s recommendation | |
This review pertains to Expedia and not this site.
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Limited to 5000 characters it may be difficult to express our dissatisfaction with Expedia. We recently booked two separate itineraries to Orlando, the first party of three departing on 2/13. A lone traveller was set to depart on 2/15. On 2/14, I received email that the first leg had been cancelled by Continental Airlines and to contact Expedia. I was then told after calling that the itinerary was cancelled at the traveller's request (which, as all of her family was in Orlando and she was beginning a week of school vacation) was far from accurate. On three separate phone calls, I was told the same thing and then on the fourth call was told that she had been booked on a Delta flight. And upon arrival at the airport, guess what? We have no record of your travel. Fortunately, during the prior days marathon phone calls, I got a Delta confirm number and after much hassle, she departed. We thought the nightmare was over...far from it. Upon returning, we and thousands of others fell victim to the Friday 2/22 snowstorm. We were informed at the airport that we could not return to BDL until at least 2/25-26 (5 days later)as flights on Continental to BDL were being cancelled. We opted to fly to EWR, rent a car and get home. The troubles begin here when we called for a refund of our unused portion. For one itinerary, we were told we'd receive a refund (via Delta). For the second, we were told we'd have to drive to the airport to present the tickets at the United counter...we did and the ticket agent laughed at us and said it's a Continental ticket and they would not refund it. This itinerary originated on United with the return flights back on Continental. This trip to the airport came after two conversations with Exp customer support. On the third call, a very curt CSR said, well, those airlines all have their little rules and refused to let us speak to a supervisor, saying, they are all way too busy. I found Expedia's communication and customer service deplorable and my guess is given their track record the response to this will be sometime in March.
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