First Trust Internet Banking www.firsttrustbank.co.uk Review

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2.8 stars
Average rating for this product is: 2.8 out of 5

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paulgormon's Review of First Trust Internet Banking www.firsttrustbank.co.uk

28th Feb 2008

Overall Rating

0.5 stars
  • Value for money
    2.5 stars
  • Ease of Use
    0.5 stars
  • Used service for
    1 year and over
Good Points

Gets 1 point because you can easily view your balances and latest account transactions.


Bad Points

Where to start...poor design, confusing instructions and overly complicated security features.


General Comments

Online banking is supposed to make things simple. The interface at First Trust is terrible and confusing. Logging in is even a problem with ridiculous sequences of entering your passcode and telephone numbers. Trying to simply set up payment of a bill is almost impossible...first a code card is sent in the post, then reference numbers for the bill is required and codecard is changed frequently. Security is overkill, with all sorts of stages where a code is required. It would take less hassle and time to just visit the real bank.

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