Shoebuy www.shoebuy.com Review

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2.4 stars
Average rating for this product is: 2.4 out of 5

From 0 ratings and 9 reviews

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chris599's Review of Shoebuy www.shoebuy.com

28th Feb 2008

Overall Rating

0 stars
  • Value for money
    2.5 stars
  • Customer service
    Not supplied
  • Quality of website
    4 stars
  • Goods purchased & cost
    2x trainers £120
  • Delivery
    Still waiting
Good Points

Nice website


Bad Points

Customer service is non-existent!


General Comments

I would not use this company again due to the poor customer service I received. I placed an order with Shoebuy, and due to an error in the delivery address, it ended up going to the wrong location. After emailing sportsshoes.com 3 times and still no answer, I phoned and was sent a claims form, which I filled out and returned. 6 days past, and I phoned for update, and I was told that items were no longer in stock and I could choose alternative items. Due to 23 days and a lot of hassle I asked for my money back.

Found my experience with this sportsshoes.com's customer service's to be easily the poorest I've ever experienced, and I would avoid in the future.

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