Verizon Wireless (NY) Review

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Verizon Wireless (NY)
2.6 stars
Average rating for this product is: 2.6 out of 5

From 0 ratings and 11 reviews

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theshootist's Review of Verizon Wireless (NY) Mobile Phone Network

27th Feb 2008

Overall Rating

2 stars
  • Value for money
    0 stars
Bad Points

large "conglomo" type customer service. No individual, personalized service.


General Comments

Its' humorous the way that things work. People are not happy with a service, yet they are complacent and do/say nothing about it. Before you know it, you've been with that same company for 7 years.
With that being said, Verizon offers NOTHING that other wireless service providers cannot offer.
Verizon claims to have the best network and least dropped calls, but my cell drops calls all of the time.
If Verizon were serious about it, they would offer some sort of guarantee.
I've noticed that the level of customer service that you receive directly corresponds to whom you talk with at one of their many 800 numbers or at their PACKED full retail stores where you are herded in, made to take a number and have to wait for the rest of the day to get an extremely unenthusiastic person to tell you that you need to buy something else.

Verizon has become too large and has never focused on the core of their business, in my opinion-the customer service aspect.
When there is a dispute, complaint or problem, give the customer a break. That credit towards the customer will return to them 10 fold.
Always measure a company by the people that they hire to speak with their clients in the "customer service" department.

I honestly do not know how sprint or nextel fair next to this corporate beast that is verizon wireless, but I may have to find out.

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Members' Comments ontheshootist's Review

  • theshootist Rank: Major-General on 27th Feb 2008

    I almost forgot to specify that my Verizon Wireless account is located in VA. Not NY