Morgan Stanley Credit Card Review

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Morgan Stanley Credit Card
1.6 stars
Average rating for this product is: 1.6 out of 5

From 4 ratings and 51 reviews

Thumb down 27% of users recommend this product

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Guest's Review of Morgan Stanley Credit Card

26th Feb 2008

Overall Rating

2 stars
  • Value for money
    2.5 stars
  • Loyalty scheme
    Yes
  • Used card for
    6 - 12 Months
  • Customer service
    0.5 stars
Good Points

- Cash back (better than nothing)
- Quick(ish) answering the phone


Bad Points

- Customer service
- Response to questions over the phone


General Comments

I have been a Morgan Stanley customer for ~10 months now. The most disappointing thing is the standard of customer service. It feels like they are 'bothered' by your call (you want what type of attitude) and generally give the wrong answer. I call to be told one thing, ring a week later to be told another. I have dealt with HSBC for all my life (current account) at least when you call you get the right answer. I also think the online banking is poor (though workable) and I struggle to believe it still takes 3 days to move money (I understand that's a credit card problem full stop just saying!)

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