the virgin one account mortgage review

Picture courtesy of Peter.

Average Ratings

Value for Money	4.1/10
Reviewer Rating	4.3/10
Overall Rating	4.3/10

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36% Recommended39 out of 109 Reviews

77% Recommended10 out of 13 Reviews

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By doofer on 26th Feb 2008

doofer's Ratings

Product	Variable rate
Repayment Method	Repayment
Value for money	0/10
Overall value	0/10
doofer's recommendation

Good Points

They take your valuation fee and bank it pretty quick.

Bad Points

Appalling waiting time on the phone.
Poor communication
Disorganised telephone call service

General Comments

We applied for a One Account 7 weeks ago. We were told that our application was a very strong one and we agreed to go ahead. We were told that they would sort out everything and that they would keep us informed every step of the way. All we needed to do was send 3 years accounts and 3 months bank statements. The man I spoke to was charm personified and appeared very professional. In short, we were sold. We were told that we should get an offer very quickly.

We sent off the £320 valuation fee and the surveyor arrived within 3-4 days. I sent in the required documents, with an accompanying letter explaining that my accountant had just completed this year's accounts, but they could contact him on the address provided. Then....nothing.

I waited three weeks and called the One Account. After holding on for 40 minutes, I spoke to a young woman who was clearly in training. She told me that they were waiting to hear from my accountant. This was untrue as he had heard nothing from the bank. By now I had received my accounts, so I put them straight in the post anyway, with another covering letter.

2 weeks more and not a word. No acknowledgement of my letter, no courtesy phone call, nothing. Just a circular to tell me how great their interest rates are.

Yesterday, I rang again to ask if they had received my documents and whether I could expect them to be returned. Another 30 mins on the phone, followed by exactly the same response - they were waiting to hear from my accountant. I had rang the man in question (whom I have known for 8 years) and he again confirmed that he had heard nothing. I challenged the person on the phone to confirm when the One Account had written to my accountant. She couldn't tell me.

Quite frankly, we have lost all confidence in the One Account. We certainly do not wish to put our financial future in their hands, given their total disinterest in us at the point of sale.

We'll stick to the High Street. Better the devil you know.

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