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- dropdesign's review
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| Content | 2/10   |
|---|---|
| Value for Money | 1.8/10 |
| Reviewer Rating | 1.2/10 |
| Overall Rating | 1.1/10 |
By dropdesign on 25th Feb 2008
| Content | 1/10 |
|---|---|
| Value for money | 5/10 |
| Overall value | 0/10 |
 dropdesign's recommendation | |
Very cheap, lots of features and "freebies" thrown in.
The worst technical and customer support/service I've personally ever experienced. The 1st level support is outsourced to the Philippines as far as I am aware, and the server guys are in the US or Germany in my opinion.
After shutting down one of my servers for the sending a subscribed customer newsletter I tried to get through to someone to rectify the problem. As far as I am concerned it took 2 days before I was able to get a response from the server department. The level 1 support was unhelpful in my opinion.
I would never use 1and1 again. Snazzy full page ads in the press but possibly the worst customer service I've ever received! I do not recommend www.1and1.co.uk.
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