- Review Centre
- Travel
- Travel Services
- Travel Agents
- Expedia, www.expedia.com
- Guest.'s review
Have a picture of Expedia, www.expedia.com?, please send it to us.
| Customer Service | 1.4/10   |
|---|---|
| Value for Money | 2.8/10 |
| Reviewer Rating | 1.6/10 |
| Overall Rating | 1.8/10 |
By Guest. on 25th Feb 2008
| Have you booked through this tour operator before? | No |
|---|---|
| Customer Service | 1/10 |
| Value for money | 7/10 |
| Overall value | 1/10 |
 Guest.'s recommendation | |
I booked my hotel/flight over the phone. When I received the email confirmation they had booked the wrong flight. I spent several hours trying to correct the error they made, either speaking to several different people, waiting on hold, or for a return phone call. Finally, everything got sorted out and I booked another flight/hotel. I checked my account after the original, wrong trip was "cancelled". I had to call back, to my surprise they had not cancelled the flight. The lady I talked to did cancel the flight. Now my complaint is that it takes 7-10 business days to refund cancellations, it could even take up to 30 days. I would be more understanding if the reason for me cancelling the reservation was me, but it's all their fault.
They did offer a $100 voucher for the next time I use their service.
Important, please be aware that:
Guest.'s review has yet to be rated - Be the first!
Would you like to see a review that's not being listed?
