T-Mobile Web 'n' Walk Review

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1.1 stars
Average rating for this product is: 1.1 out of 5

From 0 ratings and 7 reviews

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Capt Cluster's Review of T-Mobile Web 'n' Walk

Overall Rating

0 stars
  • Value for money
    0 stars
  • Tariff Features
    0 stars
  • Time spent with Tariff
    1 - 6 Months
Good Points

A great idea full of promise


Bad Points

Doesn't deliver, stuck in long contract with a company that does not want to help


General Comments

My experience of T-Mobile's web and walk has been very disappointing. I live on the south east edge of Oxford which is shown on T-Mobiles coverage map as good as it gets. My post code was cleared as having good reception giving over 3gig download but the reality is between 30kb and 100kb with periods of not being able to connect at all. I have constantly complained and have run through diagnostics with technical assistance and the last resort offered to me is to post in the USB modem for testing which will mean being without a connection for two weeks. Although the company has offered to reimburse the two weeks charge they are not prepared to supply a new modem to enable me to see if my modem is indeed at fault without having to be without service for two weeks. The staff are courteous enough, however I would advise anyone thinking of entering a T-Mobile web and walk contract to thoroughly research the reception in their area first before committing to T-Mobile or, for that matter, any other company offering this service.


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