Have a picture of SMS (Special Mail Services) Courier?, please send it to us.
Picture courtesy of jgriffiths.
| Value for Money | 1.3/10  |
|---|---|
| Reviewer Rating | 1.3/10 |
| Overall Rating | 1.3/10  |
By pvp on 24th Feb 2008
| Value for money | 3/10 |
|---|---|
| Overall value | 3/10 |
 pvp's recommendation | |
At least sent a letter in the post when 'unable to deliver' instead of leaving no indication at all as some other courier companies have done recently.
They appear unable to understand door entryphone systems. In fairness, this applies to all other courier companies I have dealt with also - only the postman seems to have the common sense required to get into my building.
In general, I wish people would just use the post office, as courier companies are a complete pain if you live in a block of flats, they never seem to be able to get in, even if you are in waiting for them. The postman generally knows how to get in to the building and can at least leave a 'please collect' notice. I Have never managed to get anything delivered without rearranging it at least once when a courier company is involved. Usually they don't even leave a 'tried to deliver/come and collect' notice because they get in to the building to leave it, even when I've been in and waiting for the door to buzz. On this occassion it seems they 'buzzed' the buzzer but didn't say anything when I asked who it was, assuming that was them, and also failed to notice that the main door was unlocked anyway. If that wasn't them then they haven't even tried to make the delivery before sending an 'unable to deliver letter'.
They also (again, to be fair, like all courier companies) use an 0870 number for rearranging deliveres so you have to pay through the nose if they fail to deliver the first time. I used their website last time and it didn't work, they never turned up and claimed to have no record of the arrangement despite my filling in everything correctly on their website.
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katesms
on 2nd Apr 2008