Princess Cruises, Star Princess Review

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Princess Cruises, Star Princess
3.8 stars
Average rating for this product is: 3.8 out of 5

From 0 ratings and 4 reviews

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Guest's Review of Princess Cruises, Star Princess Mediterranean Cruise

24th Feb 2008

Overall Rating

2.5 stars
  • Value for money
    3 stars
  • Nights on board
    12
  • Cabin Type
    Inside
  • Food - quality & variety
    2.5 stars
  • Date of Cruise
    October 2007
  • Itinerary Name
    Mediterainien
  • Group description
    Couple
  • Entertainment on board
    4 stars
Good Points

Nice ship. Good cabin staff. Great ports of call.


Bad Points

Inconsistent quality of meals. Not enough staff for passengers. Captain didn't show for cocktail party and we were unable to get a drink because of insufficient staff. Some of the staff had attitude problems and were distinctly unhelpful. Missed port of call and no compensation offered.


General Comments

Try complaining to Customer Service and see how far you get. They don't answer questions and their mission statement is a joke. In our case, goodwill to unsatisfied passengers seems to be an unknown concept. We will not be travelling Princess Cruises as operated by the US again. That said, we believe management in Australia appear to have a better attitude to passengers who have had a bad experience.

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