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- LLoyds TSB Airmiles Duo
- steviebee's review
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| Customer service | 1.4/10   |
|---|---|
| Value for Money | 2.4/10 |
| Overall rating | 1.8/10 |
By steviebee on 23rd Feb 2008
| Used card for | 6 - 12 Months |
|---|---|
| Loyalty scheme | Yes |
| Customer service | 1/10 |
| Value for money | 1/10 |
| Overall value | 1/10 |
 steviebee's recommendation | |
None.
1)I have to carry 2 cards instead of one as Amex is not accepted everywhere 2) I applied when Airmiles switched from NatWest to Lloyds TSB in April 07, but had to wait until after the summer until I received the cards (they were offering extra miles if you used the cards abroad so missed that offer) 3) The final straw - I have never been credited with any Airmiles. I've chased it up with Lloyds and the Airmiles team. Responses are holding responses (e.g. we've forwarded this to head office).
Obviously I am extremely disappointed. I expected my cards promptly upon application. This may have been resolved now, but to say that they were surprised by the high demand perhaps signifies a business that does not understand its customer base, or worse, care. But having waited, I would have expected to be promptly credited with the introductory offer of bonus miles and those appearing on the monthly statement. I am no clearer if this is Lloyds or Airmiles fault, due to the lack of customer service. As a consequence, I will no longer be using this product.
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