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- First Choice
- Guest.'s review
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Picture courtesy of Dr Dr....
| Customer Service | 3.3/10   |
|---|---|
| Value for Money | 3.5/10 |
| Reviewer Rating | 2.9/10 |
| Overall Rating | 3.2/10 |
By Guest. on 23rd Feb 2008
| Have you booked through this tour operator before? | No |
|---|---|
| Customer Service | 0/10 |
| Value for money | 2/10 |
| Overall value | 1/10 |
 Guest.'s recommendation | |
Friendly on 1st contact & enthusiastic.
Poor updates product updates. Poor customer satisfaction. Won't offer reasonable alternatives. Fail to recognise their contract. Call centres unhelpful.
First Choice, first and last time only. My first time booked on a package holiday to Turkey with an agent and all those worst fears on watchdog confirmed. We have not even left yet but with less than 2 weeks to go. We receive a letter telling us our premier package hotel has withdrawn 75% of its facilities. On offer only Bowling or cinema!!! Should have booked a few days at my local retail park or Butlins!! No price reduction on this.
First choice have offered limited alternatives without comparison and in a nutshell the attitude is put up or shut up. Compensation refused and the attitude is one of we think we are doing you a favour.
If I agree a price on a car with 4 wheels do I accept 3 wheels when I pick it up. First Choice believe you do.
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