Have a picture of Eden 4 Flowers UK www.eden4flowers.co.uk?, please send it to us.
| Quality of website | 7.1/10  |
|---|---|
| Value for Money | 2.8/10 |
| Overall rating | 2.8/10 |
By pabotto on 21st Feb 2008
| Goods purchased & cost | Flowers for Valentines Day |
|---|---|
| Customer service | Not supplied |
| Delivery | On time |
| Quality of website | 4/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 pabotto's recommendation | |
Nice Box - Thats Literally all thats good about these people.
Where do I start, unhelpful, rude, worst company I have ever dealt with and the flowers looked like diabolical.
Ordered my wife some 'Valentino' roses for '£40 for valentines day, and was kept up to date with when they were going to be sent etc. They arrived on Valentines day delivered to her work, in a nice big box, when my wife opened the box she had to get a telescope to find the tiny bunch of squashed roses in the bottom. It got to the stage where she had to hide them in the car through embarassment, they were so small and 2 or 3 were pretty much dead. I emailed them straight away and again the next morning but had no reply. So I phoned them and it was engaged, for a long time, clearly a lot of other people had a similar problem, so I waited and kept trying, finally I got through to someone, who said "very sorry about that if you email us we will sort it", so I emailed again, and waited, and waited, for 3 days, I heard nothing, so I phoned again on Tuesday, and someone said, "we haven't had your email" which was as I later found out a lie. So finally I received a reply at 16.55 on the Tuesday night very rudely written saying, unless you return them in the original box by Thursday latest, then tough luck. They obviously thought I would never be able to get them there in time and had thrown away the box, well I hadn't thrown it away and I sent it off, AT MY COST to them yesterday on a ext day delivery and they have signed for them 3 hours ago, so I am awaiting their reply. I can honestly say the 2 women I have spoken to on the email, Rose and Mhaira, have been the rudest customer 'care' people ever. And I deal with British Gas! Do not use them avoid them if you don't want to look like a cheapskate to your wife/girlfriend, they are awful.
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