Written on: 20/02/2008 by blemtroot (17 reviews written)
Fair range of products. Good branch access within their geographical area. Nice counter staff. Local service & knowledge (eg. of housing market etc). Support local charities.
Queues almost invariably very long. Will bombard you with sales rubbish at first (but will stop if you tell them to). Small/local aspect can mean that many products are uncompetitive. Naff pushing of their association with a certain round-the-world yachtswoman!
Ok for the basics (bonds, savings etc), but maybe not the best deal for other services. If the counter service speeds were better, this would be worthwhile in some instances, as the old-fashioned "personal" touches are still there.
As rated by real users
" Terrible customer service " Read More
" Wont let me draw my own money out! " Read More
" Living up to their poor reputation " Read More
" Fixed Rate Bond " Read More
" Total time wasters and waste of over 400 quid " Read More