blemtroot's Review of Scottish Power
20th Feb 2008
Overall Rating
- Value for money
Good price and reliable supply. Can manage account online, fairly accurate estimated readings. Quick response to Emails.
Bad Points
"Hard sell" tactics (steadfastly ignored!), bills & online info confusingly laid out, gimmicky website with poor layout. Inconsistent direct debit setting.
General Comments
In general I am one of the lucky few who are happy with Scottish Power. My main niggle is that as a customer you have to be vigilant with your direct debits. As an example, my payment was lowered by 20% shortly before Christmas (2007/8) as I was using less gas/electricity than expected. Two months later, my payment was increased to reflect the recent round of price rises. No problem there, as this was expected. What wasn't expected was that instead of raising my new payment by 15%, I received a very unclear Email which suggested that my direct debit was about to be increased by 300%. The onus was on me to challenge this and prove my low consumption. However, Scottish Power did respond to my Emails in good time and the matter was quickly resolved (if never explained). I then received 2 letters on the same day with different direct debit amounts enclosed. The less vigilant, elderly, or just plain too busy could easily fall foul of mistakes
In short, as long as you keep tabs on things, Scottish Power are as good as any other.
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