american express centurion black review

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Average Ratings
Customer service7.9/10 Based on 85 ratings
Value for Money6.8/10
Reviewer Rating7.3/10
Overall Rating7.4/10 Based on 119 ratings

View Last 6 Months Only

68% Recommended61 out of 90 Reviews

Review of American Express Centurion Black

By berkshiredavid on 20th Feb 2008

berkshiredavid's Ratings
Used card for1 year and over
Loyalty schemeYes
Customer service3/10
Value for money2/10
Overall value5/10
no berkshiredavid's recommendation

Good Points

Customer service used to be great. Good points programme with Virgin.

Bad Points

Removal of Virgin Lounge access.

General Comments


You have to fight to get to someone who cares when you call the American Express Centurion Black customer service.
Its seems you get the same service as Platinum users
Only ever had an upgrade once with a very expensive hotel
Travel service is terrible, they often just look at Expedia.
People do not call you back and have only just started using email.

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