berkshiredavid's Review of American Express Centurion Black
20th Feb 2008
Overall Rating
- Value for money
- Loyalty schemeYes
- Used card for1 year and over
- Customer service
Customer service used to be great. Good points programme with Virgin.
Bad Points
Removal of Virgin Lounge access.
General Comments
You have to fight to get to someone who cares when you call the American Express Centurion Black customer service.
Its seems you get the same service as Platinum users
Only ever had an upgrade once with a very expensive hotel
Travel service is terrible, they often just look at Expedia.
People do not call you back and have only just started using email.
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