Written on: 19/02/2008
Hard to access to your own money.
Customer 'service' does not exist
I set up a money market account with Capital One online. They withdrew money from my local bank account to theirs electronically. The account showed up online then it disappeared a few days later. I asked them what happened to it and they could not say. I would have to call and talk to someone. I called a least 20 times and got the same run around. I could not even write a cheque to access my money. They stated they could not verify who I was although they removed money from my local bank without a problem. The fraud department basically holds your account hostage if there is any name and /or address change on credit reports etc. After 5 months of no money access I literally cussed out a person (never have done that before), and after I threatened a lawsuit for keeping my money they agreed to send out a cheque but would not direct deposit back into my account where they received it from?? The cheque arrived 11 days later. One girl mentioned tougher fraud regulations because of the Patriot Act. I said who have got to be kidding. I asked why they took money from my local account in the first place. They should have refused me my account if it didn't check out according to their fraud rules. They had no response. Way too much hassle.
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Written by TonyB-UK