cleos mum's Review of Pet Planet
15th Feb 2008
Overall Rating
- Value for money
- Quality of service
- Goods purchased & cost£5
- Layout of shop
Good selection of stock
Bad Points
The customer is not considered in their delivery policy
General Comments
I will not be purchasing from pet planet again.
I ordered some goods, but unexpectedly had to be away from home for 3 nights (Tuesday to Friday). During this time there was two attempts to deliver and a courier card was left saying the goods could be picked up within 5 days.
So within the 5 day time period I went to the courier company only to find my goods had been returned on Pet Planets request. I had also been charged for the return of the delivery.
I called Pet planet and they said this was their policy but they could arrange for another delivery - which I was also to be charged for. I cancelled the order and was expecting a full refund.
However I was only refunded the cost of the goods and still charged for both the failed delivery and additionally for the cost of returning the goods to Pet Planet.
After calling Pet planet again as a gesture of good will they refunded one of the delivery charges. Leaving me to still pay the other charge, despite having no goods to show for it.
I order loads of stuff online and have never had this trouble before.
Pet planet told me they are willing to loose business rather than change their policy. Seem like an excellent business plan!!!
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Web Links
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Animal Planet : Pets, Wild Animals, Dog Breeds, Cat Breeds
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Animal - Wikipedia, the free encyclopedia
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animals on the underground
The animals, created using the tube lines, stations and junctions of the London Underground map were first spotted by Paul Middlewick in 1988.
www.animalsontheunderground.com
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