Currys www.currys.co.uk Review

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Currys www.currys.co.uk
1.2 stars
Average rating for this product is: 1.2 out of 5

From 20 ratings and 43 reviews

Thumb down 19% of users recommend this product

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Guest's Review of Currys www.currys.co.uk

15th Feb 2008

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Customer service
    Not supplied
  • Quality of website
    0.5 stars
  • Goods purchased & cost
    £290
  • Delivery
    Still waiting
Good Points

No good points


Bad Points

Very poor customer service
Many of their customer service staff do not understand English
Web site not current with stock
Customers given the run around


General Comments

We ordered a Nintendo Wii using their online facility, delivery was within 1 to 3 days. We received an email confirming the order. 3 days passed and we heard nothing, I rang them on the 4th day and was given the run around by ringing several departments including DHL. Eventually I managed to speak with someone who could help me,he said that the order would be despatched within the next day or two.

The following day my partner received a phone call confirming despatch along with a part refund as an item was out of stock. When I got home that evening I had received an email saying that they had cancelled the order, no reason why.

Upon ringing them, I got the run around, plus this time a couple of the people could not understand english, I ended up having to spell out various parts. They confirmed that the order was cancelled without any reason.

I then visited Comet's website and contacted a member of their customer service, they was very polite, they confirmed that the item was in stock and would be received by Tuesday, (3 days)

Currys website was not upto date with what they are holding.

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